- Prices for contracts vary when several different types of contracts were running concurrently by a client. Employees had to change the billing specifications for every alteration manually.

- The administration had to register new contracts and the shipment of software separately.

- An initial discount price for 6 months couldn't be applied without creating a second contract for just that purpose.

Solutions

- A price setup for contracts in case different template types are used by one client at the same time. It was easy to manage several services without worrying about price differentiations over time.

- When a new contract was approved, the system would than automatically create a delivery order for the client.

- Significant enhancement in pricing was established in the offerings of services and software.