Business case example:
Company 'XY' has developed an online webshop to register orders. Articles
sold are clothing and shoes.
Challenges
- Purchase confirmations were received by email from the website, and
to register these orders in their internal database system, information
had to be copied manually, resulting in tiresome work for employees and
prone to errors.
- The website didn't have real-time access to stock information.
- 'XY' wanted to show clients their invoices online, and thereby saving
postal costs for the billing department.
Solutions
- Direct linkage with the website. Fescalo was able to receive data straight
from the website, and therefore offered real-time information about purchases
and clients. Copy mistakes are thing of the past.
- Invoices can be viewed online by the customers, saving postal costs,
time and efficiency.
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